Support

Questions, problems or ideas: write to support@gettaptick.com. A person reads every message. In the app, Settings › Help & feedback starts the email for you.

Common questions

How do I delete my account?

In Taptick, open Settings › Delete account. Your account and personal data are deleted. Changes you made in shared Spaces stay in their history, shown as “Former member”.

How do I cancel or change a subscription?

Subscriptions are billed by Apple. In Taptick, open Settings › Manage subscription, or on your iPhone open Settings › your name › Subscriptions.

I already paid, but Taptick shows the free plan

Open Settings › Restore purchases while signed in to the Taptick account that made the purchase. A purchase stays with that account.

I forgot my password

Tap “Forgot password?” on the sign-in screen, or write to us from the address you signed up with.

I don’t get notifications

Open an item and choose Notify me, then check that notifications for Taptick are allowed in your iPhone’s Settings › Notifications.